Customer Service

• Delivery to most of South Carolina
• 24 hour emergency service
• In-store health clinics (blood pressure, respiratory, glucose, etc.)
• HME/DME Repair Services
• Evaluation of client for HME, specialized products and wheelchair accessibility
• Provide assistance with Lift Chairs
• Pressure mapping for proper seating system
• Product and technology training for physicians and therapists
• Follow-up with physicians (progress and compliance)
• Loaner products while client's product is in for service
• Arrange for patient travel
• Time and travel to secure proper documentation for patient
• Time and labor involved with trial fittings and product sampling
• Monitoring use of product
• Cleaning of equipment
• Labor for warranty repair of defective products
• Billing of primary or secondary payer sources
• User compliance reports
• Respiratory health education to seniors in assisted living centers
• Provide oxygen conserving devices for client's ease of portability of O2
• Providing equipment in special cases prior to being able to bill for them
• Accepting assignment (accepting full payment at the “maximum allowable charge” rate)